NTSA Issues new directive to motorists.
The National Transport and Safety Authority, a State Corporation established through an Act of Parliament Act 33 of 2012 (NTSA Act, has issued a new directive to motorists.
The body, which is entrusted with the responsibility of motor vehicle registration, inspection, and licensing services pursuant to Section 2v(a) of the NTSA Act, No. 33, 2012.
In implementation of the directive by President Ruto on migration of all Government services to the E-Citizen Platform, NTSA says it is diligently progressing to onboard all its services to the platform.
This move, according to NTSA, is aiming to centralize access to services through a unified portal, thereby enhancing service delivery to motor vehicle owners and other stakeholders.
To facilitate a smooth transition, the Authority requires that all NTSA clients including motor vehicle owners, financial institutions, insurance Companies, motor/motorcycle dealers, Corporate/companies, Embassies, Missions, Ministries, Departments and Agencies (MDAs) among other entities to validate their E-Citizen accounts.
ACCOUNT VALIDATION AND SENSITIZATION.
In undertaking the validation process, the Authority says it requires the person(s) assigned to transact on behalf of the organization(s) to login to their E-Citizen account and to add the specific organization (s) using the KRA PIN Number(s).
This, according to NTSA, is a critical exercise to ensure access to all NTSA services within the platform.
As part of stakeholder engagement, the Authority says it plans to undertake virtual training and demonstrations from 18th to 22nd December 2023 to assist various stakeholders familiarize with the service flows on the platform. The registration process is free and facilitated through www.ntsa.go.ke.
COMPLETION OF PENDING TRANSACTIONS.
Further, the Public is notified that as part of the on-boarding process, the Authority says it intends to shut down the TMS portal from Friday, 29th December 2023 (Mid-night) to Monday, 1st January 2024 (Mid-night) to limit transactions on all NTSA services.
During this period, all NTSA online service access will be integrated with E-Citizen platform single sign on, in preparation for the Go-Live on Tuesday, 2nd January 2024.
All clients with pending transactions on the TIMS platforms are therefore required to complete their applications by Friday 15th December 2023 to avoid any inconveniences.
From Tuesday, 2nd January 2024, Only E-Citizen Login credentials (Username and Password) shall be used to access NTSA services.
NTSA says it is committed to delivering quality services to the public during this transition period.
For enquires, the Authority may be reached through info@ntsa.go.ke, by visiting the nearest NTSA Office or NTSA Huduma Centre desk.
