In a recent statement aimed at setting the record straight, the Kenya National Examinations Council (KNEC) clarified its policy on handling lost certificates. KNEC has reaffirmed that it does not replace lost certificates. Instead, it issues a Certification Letter, which is legally acceptable and can serve as a substitute for the lost certificate. This announcement comes as a relief to many who have lost their original examination certificates, ensuring they have a valid document to present for various official purposes.
How to Apply for a Certification Letter
The process for obtaining a Certification Letter from KNEC has been streamlined and made accessible online. Here is a step-by-step guide to applying for a Certification Letter if you have lost your certificate:
- Register an Account: Begin by registering an account on the KNEC Query Management Information System (QMIS) portal at https://qmis.knec.ac.ke.
- Log In: Use the credentials sent to your email to log in to the QMIS portal.
- Select Lost Certificate Option: From the menu, select the “Lost Certificate” option.
- Fill in Details: Enter your index number, the type of exam, and the year you took the exam. Then, click on the “FIND” button.
- Attach Necessary Documents: You will need to attach several documents to your application:
- A copy of the lost certificate or the result slip (this is mandatory).
- Both sides of your national ID.
- A passport-size photo.
- A police abstract reporting the lost certificate.
- A confirmation letter from the registrar of persons, which can be obtained from the NSSF Building on the 7th floor, Upper Hill, Nairobi.
- Submit the Application: Once you have filled in all the required information and attached the necessary documents, submit your application.
- Verification Process: Your application will undergo a verification process by KNEC.
- Payment Notification: After verification, you will receive an SMS notification instructing you to log in and make the payment.
- Make Payment: Pay the fee of Ksh 5,220 for the processing of your Certification Letter.
- Application Status: Keep checking the system to know the status of your application.
- Collect Your Certification Letter: Once the process is complete, you will receive an SMS notification informing you to collect your Certification Letter from the KNEC offices.
Convenience and Efficiency
KNEC has automated the process of submitting examination-related queries through the QMIS portal. This automation is designed to improve convenience and efficiency for clients, eliminating the need to physically visit KNEC offices to raise queries unless they are collecting documents generated after their queries have been resolved.
The QMIS system is accessible online, making it easier for clients to handle their requests from anywhere. This innovation is part of KNEC’s broader strategy to leverage technology in enhancing service delivery and responding to the needs of the public more effectively.
Support and Assistance
KNEC has also provided a helpline for any assistance required during the application process. Clients can reach out to the helpline numbers 0720741004 or 0732333566 for support. The availability of a dedicated support system underscores KNEC’s commitment to ensuring a smooth and efficient process for all applicants.
Legal Acceptance of Certification Letters
The Certification Letter issued by KNEC is legally acceptable and can be used in place of the original certificate. This provision ensures that individuals who have lost their certificates can still pursue opportunities that require proof of their academic qualifications. Whether for job applications, further education, or other official purposes, the Certification Letter stands as a valid document.
Conclusion
KNEC’s clear communication and streamlined process for obtaining Certification Letters reflect its commitment to addressing the needs of those who have lost their examination certificates. By leveraging technology and providing clear guidelines, KNEC ensures that individuals can easily and efficiently obtain a legally acceptable document to replace their lost certificates. The QMIS portal represents a significant step forward in making KNEC services more accessible and user-friendly, ultimately benefiting a wide range of clients across Kenya.
