Introduction
The Kenya Revenue Authority (KRA) has recently issued two critical public notices, prompting all registered taxpayers to update their mobile contacts in the iTax system. This initiative, part of KRA’s ongoing data clean-up exercise, is aimed at enhancing security, reducing fraud, and improving the efficiency of service delivery. Whether you are a business owner, salaried worker, or simply someone who files NIL returns, it’s essential to follow this new protocol to avoid potential disruptions. Here’s everything you need to know about KRA’s latest move.
What Is the New iTax System Authentication Procedure?
KRA’s updated authentication process for the iTax system centers around verifying and updating mobile phone contacts. This verification is essential for all users who log into the iTax platform, regardless of the type of returns they file. The iTax system will now display the mobile phone number registered in the system, prompting users to validate its accuracy. If the displayed number is incorrect, users are required to update it to ensure they receive the necessary One-Time Password (OTP) for secure access.
This measure was introduced in line with a previous public notice, “Taxpayer Register Data Clean Up Exercise,” dated June 24, 2024. The initiative not only aims to verify phone numbers but also to ensure that other essential details like physical addresses and residency statuses are up-to-date.
Why Is KRA Conducting This Data Clean-Up?
KRA’s data clean-up exercise is intended to streamline taxpayer information, ensuring that each taxpayer’s Personal Identification Number (PIN) is linked to accurate and up-to-date contact information. By implementing this new authentication process, KRA aims to:
- Enhance Security: By using OTPs linked to verified phone numbers, KRA can reduce instances of unauthorized access to iTax accounts.
- Improve Communication: Accurate contact details enable KRA to communicate vital information directly to taxpayers.
- Optimize Service Delivery: With verified data, KRA can offer quicker and more efficient services to taxpayers.
How Does the New iTax Authentication Work?
The authentication procedure is straightforward. Here’s a step-by-step guide on what you need to do:
- Login to iTax
Using your PIN and password, log into your iTax account. The system will display your current mobile phone number linked to your PIN. - Verify the Number
- If the number displayed is correct, click on “Send Verification Code.” You will receive an OTP on this registered number to confirm its validity.
- If the number is incorrect, update it to the correct mobile phone number. Once updated, click on “Send Verification Code” to receive the OTP on the new number.
- Enter the OTP
Input the OTP into the iTax system as prompted. This will complete the verification of your contact details, ensuring you have authenticated access to your iTax account.
For any questions or challenges with this process, KRA has urged taxpayers to contact the KRA Call Centre at 020 4 999 999, 0711 099 999, or email callcentre@kra.go.ke.
Who Needs to Update Their Mobile Contacts?
The short answer: everyone. KRA has made it clear that all registered taxpayers, from salaried employees to business owners and individuals who file NIL returns, must ensure their contact information is accurate and verified in the iTax system. This update applies to any taxpayer who may have a need for:
- Filing returns, whether personal, business, or NIL
- Receiving official KRA notifications, reminders, or updates
- Accessing any KRA services through iTax, as future services may rely on this authentication step.
What Happens If You Don’t Update Your iTax Mobile Contact?
Failure to update or verify your mobile number in the iTax system could result in several potential issues:
- Restricted Access: Without a verified mobile contact, accessing the iTax system may become challenging, as future logins might require OTP-based authentication.
- Delayed Notifications: Important tax reminders, deadline alerts, and other official communications from KRA may not reach you if your contact details are incorrect.
- Security Risks: An outdated or incorrect number could expose your account to security risks, especially if someone else has access to the phone number currently on file.
Why This Update Is Especially Important for NIL Return Filers
Many taxpayers who file NIL returns may overlook KRA updates, assuming they aren’t directly impacted. However, NIL return filers are equally required to authenticate their contact information. This is important for the following reasons:
- Avoid Penalties: Filing NIL returns late or failing to update your iTax contact can result in fines. The iTax system’s OTP authentication ensures that you can log in smoothly and file on time.
- Access to Government Services: For many government services and verifications, a KRA PIN is essential. Not updating your contact could complicate access to these services.
Tips for a Smooth iTax Update
To make the process easier, here are some useful tips:
- Check Network and Data Availability: Ensure your phone is on and connected to a reliable network when attempting to receive the OTP.
- Use a Registered Mobile Number: Make sure the mobile number you enter is registered in your name. This helps with the verification and adds an extra layer of security.
- Avoid Using Shared Numbers: Using a shared number could expose you to security risks or communication lapses. KRA recommends using a personal number unique to your iTax account.
- Save the OTP Immediately: Once you receive the OTP, enter it promptly. OTPs are typically time-sensitive and may expire if not used quickly.
Common Questions About KRA’s iTax Update
Q: What if I don’t have access to the phone number currently registered in iTax?
A: If you no longer have access to the registered number, update it to your current phone number through the iTax portal and follow the OTP authentication steps.
Q: How often will I need to re-authenticate my phone number on iTax?
A: KRA has not specified a timeline for re-authentication. However, once your number is verified, you should only need to update it if you change your phone number.
Q: Can I complete the update process at a KRA office?
A: Yes, if you encounter any issues, you can visit the nearest KRA office or Huduma Centre for assistance with updating your contact information.
Final Thoughts: Stay Updated to Avoid Penalties
The Kenya Revenue Authority’s push to verify taxpayer contacts in the iTax system is a step toward improving data integrity and enhancing security. With digital processes playing an increasingly central role, having accurate contact information ensures you don’t miss critical updates, deadline reminders, or face access issues.
For NIL filers, salaried workers, and business owners alike, this simple yet essential update could prevent future complications. Ensure that your contact details are accurate, especially with penalties for late or missed returns in place. With KRA’s support services available, updating your contact information on iTax has never been easier.
