The National Transport and Safety Authority (NTSA) has issued a crucial public notice to all motor vehicle and motorcycle owners across Kenya, warning them to urgently update their duty status and vehicle records or risk potential service delays and compliance issues.
In a detailed notice dated July 2025, NTSA has operationalized a new duty update module and vehicle records update tool, aimed at streamlining support services to both private and commercial vehicle owners. The update targets all stakeholders, including financial institutions, insurance companies, government agencies, and vehicle dealers, urging them to ensure compliance to avoid disruptions in transactions involving motor vehicles.
🚘 Why This Update Matters
This initiative is part of NTSA’s broader digital transformation agenda to enhance efficiency, reduce fraud, and strengthen accountability in the country’s vehicle registry systems.
According to NTSA, failure to update your vehicle’s duty status and records may result in processing delays for critical documents such as duplicate logbooks, change of ownership, and inspection certificates.
Motor vehicle owners who haven’t updated their details are advised to do so immediately, especially those involved in:
- Vehicle financing
- Insurance processing
- Fleet management
- Resale transactions
📄 Required Documents for Duty Status/Records Update
To facilitate this vital update, NTSA has outlined five key documents that every vehicle or motorcycle owner must present:
- Duty/Records Update Request Letter
This letter must include the owner’s phone number and email address. A stamped copy will be returned as proof of receipt and verification by NTSA. - Copy of the Owner’s Identification Card
A valid Kenyan national ID or passport will be required to verify the registered vehicle owner. - Original Logbook of the Motor Vehicle
This is crucial for matching the physical vehicle to digital registry records. - KRA Entry Document
This document is essential to verify duty compliance on the vehicle’s importation or registration status. - Duty Payment Receipt
Proof that duty has been paid in full must be presented.
These documents ensure that NTSA can accurately validate and update your vehicle’s records within the system.
🖥️ Online Resources & Application Guide
To help streamline the update process, NTSA encourages Kenyans to visit www.ntsa.go.ke and download the detailed Public Notice for guidance on:
- Submission points for documentation
- Applicable processing charges
- Where and how to collect processed documents
- How to apply for duplicate certificates of ownership (logbooks)
💬 Customer Support & Enquiries
For further support, NTSA has opened multiple channels to handle public queries:
- Email: info@ntsa.go.ke
- X (formerly Twitter): @ntsa_kenya
- Facebook: @NTSakenya
Motorists may also visit their nearest NTSA office for one-on-one assistance.
🚨 What This Means for You
This update comes at a time when NTSA is implementing tightened security and regulatory protocols in the wake of rising cases of vehicle-related fraud, especially in logbook duplication and illegal ownership transfers.
Whether you’re a vehicle owner, buyer, seller, or financier, ensuring that your motor vehicle records are updated is no longer optional—it’s mandatory.
Ignoring this notice may cause:
- Rejection of ownership transfer applications
- Delays in receiving your logbook
- Fines or penalties for incomplete records
- Limited access to key NTSA services
🕒 Don’t Wait Until the Last Minute!
Thousands of Kenyans rely on NTSA services daily, and delaying your update may lead to long queues and system congestion. Acting now will save you time and protect your vehicle ownership rights.
Pro Tip: Prepare copies of all documents in advance and confirm they’re legible and valid before visiting any NTSA office or uploading online.
Stay updated by following NTSA on social media and checking their website for real-time alerts and changes to the process.
The road to compliance starts with a simple update. Don’t be left behind.
